Soundings Trade Only Magazine FAQ: Subscription Support

GENERAL INFORMATION

How do I Manage My Account?

Log in here to update your account email, mailing address, renewal, or other areas related to your current subscription. 

How do I contact Customer Service?

Email: Click here to email.

Phone: Call +1 (423) 888-9809 from 9AM-5PM US Eastern, Monday-Friday. Phone is unavailable evenings, weekends, or US holidays. 

Mail: Soundings Trade Only, PO Box 217 Lincolnshire IL 60069-9842.

Digital Issue Access:

Subscribers can visit the Zinio Web Library and enter active email to view issues instantly in the browser. Download the iOS app for seamless, on-the-go access. To connect or adjust your subscription, please click here to email, or call +1 (423) 888-9809.

What is my Account Number?

Print subscribers can find the account number on the magazine address label, as highlighted in the sample below. The 10-digit number that appears above the name: 0006844003. If you’re not a print subscriber or do not have your account number, you can still log in here using your last name and email.

How do I change my address?

 Log in and select “Change Address”. For assistance, click here to email or call +1 (423) 888-9809.

How do I report a missing or damaged issue? 

If an issue appears to be missing or damaged, click here to email or call +1 (423) 888-9809. 

How do I renew my subscription that is not on automatic renewal?

We mail or email renewal notices to you prior to the end of your subscription period to be sure you have ample time to renew. You can renew by completing and returning the notice, or by logging into your account. You may also contact customer service as detailed above. TRADE ONLY is not a paid subscription and does not offer automatic renewal via credit card payment.  

How do I turn ON automatic renewal?

TRADE ONLY is not a paid subscription and does not offer automatic renewal via credit card payment.  

How do I turn OFF automatic renewal of my subscription?

TRADE ONLY is not a paid subscription and does not offer automatic renewal via credit card payment.  

How do I cancel my subscription?

To cancel, click here to email, or call +1 (423) 888-9809, or mail to SOUNDINGS TRADE ONLY, PO Box 217 Lincolnshire IL 60069-9842. Cancellations will apply for unserved issues. TRADE ONLY is not a paid subscription and therefore does not issue refunds.

EMAIL & CONTACT PREFERENCES

How can I be removed from your mailing lists?

Click here to email and put “Unsubscribe” in the message along with the email(s) and mailing address(es) to remove, or call +1 (423) 888-9809.

How do I manage my email preferences?

You can click here to email, or call +1 (423) 888-9809.

Do you sell my email address?

Please refer to our Privacy Policy.

What do you do with the information you collect?

Please refer to our Privacy Policy and Terms of Use.

FIRECROWN Home