Two marinas in Melbourne, Australia, both assets of Melbourne City Council, were awarded five Gold Anchors at the Marine17 International Conference and Trade Exhibition.
The marinas are Marina YE and Melbourne City Marina.
Assessed against the global accreditation criteria used by the Marina Industries Association, both marinas achieved high scores in the criteria related to on-shore amenities. Berth-holder surveys conducted as part of the assessments highlighted the destination nature of these marinas and their appreciation of the easy access to restaurants, shopping and Melbourne’s sporting venues.
Gold Anchor is assessed using 84 specific criteria across the six areas of ambiance, policies, planning and procedures; customer service, environment and on-water and on-shore facilities and infrastructure.
Marina YE was outstanding in its customer service, with the independent assessor noting the high levels of loyalty and satisfaction that berth holders expressed.
MIA president Andrew Chapman congratulated Marina YE manager Allan Cayzer on the achievement and noted the active role that Cayzer has played in the marina and tourism industries over many years.
“It is due to the efforts of all staff that that we have achieved this significant accreditation rating and we are very proud of this team effort,” Cayzer said in a statement.
Melbourne City Marina is a dedicated short-term visitor marina managed by a team headed by Adam Buchholtz.
In presenting the accreditation, Chapman noted the assessor’s comments relating to the exceptional standard of the marina’s on-shore amenities, including the guest lounge and the marina’s appeal to a range of local and interstate clients.
“Melbourne City Marina is very honored to have achieved this rating,” Buchholtz said. “We are proud of the role the marina is playing in the development and building appeal of Melbourne Docklands as an asset for Melbournians and as part of the tourism fabric of the city.”
