Saxdor announced that it appointed Bernard J. Vincent as customer experience director for the Americas. Vincent has more than 30 years of marine industry experience in yacht manufacturing, customer care, operations management warranty systems, yacht management and professional mariner service.
Vincent will lead all customer experience, after-sales, and service initiatives across the Americas. According to a statement, his responsibilities include building scalable service infrastructure, strengthening dealer support, dealer product service training, enhancing owner engagement, and ensuring a premium ownership experience aligned with Saxdor’s global standards.
“Tripper brings a unique combination of operational discipline, customer-centric leadership, andhands-on marine expertise,” Saxdor Yachts president of sales Don Smith said in the statement. His background spans every dimension of the ownership journey — from manufacturing and warranty systems to yacht management and professional mariner service. As Saxdor continues its rapid expansion in the Americas, Tripper’s leadership will be instrumental in elevating the customer experience and supporting our dealers and owners with world-class service.”
