The Yamaha U.S. marine business unit announced today the promotion of Jason Berry to director of marine service. Berry will oversee all U.S. service operations for marine products, including call centers (customer and technical), field service, warranty, technical service (factory communications and support), training and service publications.
“Jason’s deep understanding of our service operations and unwavering commitment to customer experience make him the ideal leader for this role,” Joe Maniscalco, general manager, marine service, said in a statement. “His broad background across multiple product lines and functions positions him to drive continued excellence in our marine service organization.”
A Yamaha team member since 2005, Berry most recently was customer experience division manager, responsible for leading and supporting marine field service and call centers.
Berry reports directly to Maniscalco.
